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Warranty Policy

I. WARRANTY COMMITMENTS:
1.1 General Warranty Commitment for Dareu Officially Distributed Products
- Dareu products that are defective due to manufacturer's fault (hardware), if they meet the manufacturer's warranty conditions, we will repair or replace them completely free of charge. For cases that cannot be repaired, require on-site repair, or need to be sent back to the manufacturer, Dareu will replace the product with a new one or an equivalent product (based on technical standards and features) without the customer having to pay any repair costs.
- The maximum liability of Dareu for any defective product will not exceed the price of the product at the most recent comparison point or the price of the replacement product at the current time minus the period of use.
1.2 Warranty Procedures
- Customers can check the serial number on the product distributed and sold by the distributor, and the warranty period on the official Dareu website.
 
II. WARRANTY CONDITIONS
2.1 Products Eligible for Warranty
- The product is within the warranty period.
- Not violating the warranty conditions set by the manufacturer.
- The product's label and serial number must be complete and intact, not faded, erased, or forged.
- The product's serial number must be searchable on Mai Hoang's website and recorded in Mai Hoang's software database.
2.2 Products Not Eligible for Warranty

  • Incorrect usage or improper installation. 
  • Product shows signs of tampering or damage to seals or stickers not caused by Dareu's warranty technicians.
  • The product's serial number and part number do not match the actual machine history and technical specifications.
  • Warranty label or barcode on the component is torn, erased, or forged, or not traceable on Dareu's website or not recorded in Dareu's software.
  • Physical damage or subjective/objective faults caused by the user, storage, or environment such as cracks, breaks, missing parts, worn-out contacts, scratches, dents, rust, wetness, warping, or screen damage (black spots or discoloration). Products with scratched circuit boards, rusted circuits, oxidized circuits, oxidized iron traces, missing iron on the product, faded barcodes, bent, broken, or misaligned sockets...


III. WARRANTY LOCATIONS
All products sold by the Distributor are covered by warranty agreements or contracts, or at the nearest Dareu Warranty Center. Products sent through transportation companies should contact Dareu's customer service in the respective regions for appropriate shipping advice.   
Warranty Center

IN HANOI:
- Address: 2nd floor, 241 Phố Vọng, Tương Mai Ward, Hanoi
- Tel: 0243.6285868 ext. 200, 201, 204

IN DANANG:
- Address: 554 Hoàng Thị Loan Street, Hòa Khánh Ward, Da Nang
- Tel: 0236.3611688 
IN HO CHI MINH CITY:
- Address: Lot 54, Street No. 2, Tân Tạo Ward, Ho Chi Minh City
- Tel: 0973.196.066 – 0283.9292259

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